Careers

Our application product team is looking for an experienced product manager with a track record for driving new product capabilities from initial concept to successful delivery and market adoption. The Product Line Manager (PLM) is responsible for the overall ownership, branding, strategic and tactical direction for the company's products and services. Key deliverables include product line vision, product strategy, and product roadmap. In this capacity, the PLM will be responsible for the company-wide product planning and prioritization process; organization and control of the assigned product lines from its conceptual stages through the product life cycles to meet marketing, sales and corporate growth objectives; and documentation and communication of key product related information.

Market Strategy and Product Definition

• Directs the overall product strategy, research and development requirements and coordinates the development of new and emerging products and services.
• Develops product definitions by conducting market analysis. Understands the markets, customers, industry and external parties. Builds a strong working relationship with multiple internal and external parties to develop a deep knowledge of their motivations, constraints and objectives.
• Works with marketing team to develop comprehensive tactical and strategic marketing plans, resulting in the achievement of segment financial and business objectives.
• Participates in developing marketing, sales, programming and financial plans for assigned product lines. Collaborates with a wide variety of functional areas such as sales, programming, marketing and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Identifies market potential, establishes pricing and market strategies, estimates potential sales, introduces market and distribution/channel issues and manages mature product through phase-out.
• Provides sales and marketing with required information necessary to successfully launch the product line including, but not limited to, targeted market segment(s), buyer persona profile, competitive assessment, messaging and other tactical direction. Coordinates product introduction and market exploitation with marketing and sales organizations to ensure maximum penetration of market segment.
• Produces competitive analysis materials, comparing assigned product lines with key competitors.
• Identifies partnering opportunities for complementary third-party products to broaden company's product line.
• Develops standards for assigned products and services.
• Represents the company on standards committees as assigned.
• Promotes the company's products and services within the standards community.

Product Management and Development

• Manages day-to-day progress of product development process for assigned product line.
• Prepares product development objectives and schedules for all phases of product development and introduction to market. Coordinates technical product development and release to production.
• Establishes operational and project objectives, assignments and definitions, and delegates assignments to project team.
• Directs and coordinates the activities of project team personnel (development, marketing, QA, customer support, sales) to ensure projects progress on schedule and within prescribed budget.
• Confers with project staff to outline/negotiate work plans, assigns duties and responsibilities, determines schedules and defines scope of authority.
• Reviews/analyzes status reports prepared by the project team and modifies schedules and/or plans as required.

Project Status and Budget Compliance

• Maintains communication and contacts to collect and analyze technical, financial, schedule and sales information for product line.
• Monitors financial activities to ensure team compliance to budget parameters.
• Prepares technical and financial reviews of the assigned projects, and presents information to senior managers, customers and project team as required.

Sales and Customer Support

• Assists the sales team with product marketing as needed to assist in corporate sales growth.
• Develops a thorough understanding of products to assist sales in the configuration of demo and training sites for assigned products and services. Assists in customer demonstrations as needed.
• Assists in the preparation of RFP/RFI responses relating to assigned products and services.
• Participates in key sales situations for the product.
• Provides technical phone support and assistance to customers as required.
• Provides technical expertise and training to other departments in support of product development, including field sales support and assistance with client presentations.
• Acts as the primary interface with assigned customers and their agents for product development matters.
• Responsible for maintaining communication with the customer to control project scope as applies to defined design, budget, quality and schedule agreements.
• Provides technical assistance with complex customer issues, as well as consulting services to streamline customer internal management processes.
• Develops and maintains a prioritized list of customer and market requirements for product.

Requirements

• Bachelor's degree in Business or Marketing, or equivalent experience.
• Minimum 5 years of product management experience in software industry.
• Legal software or services background a plus.
• Strong technical background required and the ability to communicate technological concepts in layman's terms.
• Strong oral and written communication skills. Ability to deliver compelling presentations and product demonstrations.
• Strong leadership skills. Ability to work effectively in a matrix management environment.
• Ability to remain organized and focused while managing multiple projects under challenging working conditions.
• High energy level and enthusiasm and a sense of urgency.
• Strong computer and application software skills.
• Professional in appearance.

Supervisory Responsibilities
This job may have supervisory responsibilities depending on experience.

Travel
20-30% travel as needed for customer and industry related meetings.